A fair transaction and cooperation requires transparency. Clarity in the description of responsibilities, obligations, services and the quality of their performance are all described in an SLA agreement. An agreement that businesses need for good reputation and customers to ensure the quality of services that we provide to our customers at all levels of service.
An SLA is a formal contract between two companies or between a company and a customer that details the level of service they will provide. That is, the service company undertakes with this contract to provide services in a certain quality to the customer. For example, the time to respond to complaints, the duration of solving technical problems, the speed of support, etc. are these types of obligations.
